VNTANA Platform Subscription Services Agreement

1. Warranty. VNTANA warrants to Customer that: (i) VNTANA will use commercially reasonable efforts to maintain the availability of the Service as provided at https://www.vntana.com/sla/ (which terms are incorporated into this agreement); and (ii) neither the Service nor Support (both defined above) nor the Security Measures (defined below) will materially decrease during any paid term. Customer’s exclusive remedy and VNTANA ’s sole obligation for VNTANA ’s breach of these warranties is described in the “Mutual Termination for Material Breach” and “Effect of Termination” sections set forth in this agreement.
2. DISCLAIMER. VNTANA DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE. WHILE VNTANA TAKES REASONABLE PHYSICAL, TECHNICAL, AND ADMINISTRATIVE MEASURES TO SECURE THE SERVICE, VNTANA DOES NOT GUARANTEE THAT THE SERVICE CANNOT BE COMPROMISED. CUSTOMER UNDERSTANDS AND AGREES THAT THE SERVICE MAY NOT BE ERROR-FREE AND THE USE MAY BE INTERRUPTED.

Customer must pay all fees as specified on the order, but if not specified, then within 30 days of receipt of an invoice. The fees are exclusive of sales, use, withholding, VAT and other similar taxes, and Customer is responsible for payment of such taxes at the rate and in the manner for the time being prescribed by law. If VNTANA has the legal obligation to pay or collect taxes for which Customer is responsible under this section, VNTANA will invoice Customer and Customer will pay that amount unless Customer provides VNTANA with a valid tax exemption certificate authorized by the appropriate taxing authority. This agreement contemplates one or more orders for the Service, which orders are governed by the terms of this agreement. If an invoiced amount is 30 days or more past due, VNTANA may suspend Service and Support until the amount is paid in full, provided VNTANA has given Customer at least 30 days’ prior written notice that its account is past due.

1. Definition of Confidential Information. Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally, visually, or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). VNTANA’s Confidential Information includes, without limitation, the Service, and pricing information. Customer’s Confidential Information includes, without limitation, the Customer Files.
2. Protection of Confidential Information. Recipient must use the same degree of care that it uses to protect the confidentiality of its
own confidential information of like kind (but not less than reasonable care) to: (i) not use any Confidential Information of Discloser for any purpose outside the scope of this agreement; and (ii) limit access to Confidential Information of Discloser to those of its and its Affiliates’ employees
and contractors who need that access for purposes consistent with this agreement and who have signed confidentiality
agreements with Recipient containing protections not materially less protective of the Confidential Information than
those in this agreement.
3. Exclusions. Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser; (ii) was known to the Recipient before its disclosure by the Discloser without breach of any obligation owed to the Discloser; (iii) is received from a third party without breach of any obligation owed to Discloser; or (iv) is independently developed by the Recipient without use of or access to the Confidential Information. The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order.
4. Data Security Measures.
   
   • Security Measures.VNTANA: (i) implements and maintains reasonable security measures appropriate to the nature of the Customer Files including, without limitation, technical, physical, administrative, and organizational controls, designed to maintain the confidentiality, security, and integrity of the Customer Files; (ii) implements and maintains industry standard systems and procedures for detecting, preventing, and responding to attacks, intrusions, or other systems failures and regularly tests, or otherwise monitors the effectiveness of the safeguards’ key controls, systems, and procedures; (iii) designates an employee or employees to coordinate implementation and maintenance of its Security Measures (as defined below); and (iv) identifies reasonably foreseeable internal and external risks to the security, confidentiality, and integrity of the Customer Files that could result in the unauthorized disclosure, misuse, alteration, destruction, or other compromise of such information, and assesses the sufficiency of safeguards in place to control these risks (collectively, Security Measures).
   • Notice of Data Breach.If VNTANA becomes aware that Customer Files was accessed or disclosed in breach of this agreement, VNTANA will so notify Customer without undue delay, immediately act to eliminate the breach and preserve forensic evidence and provide available information to Customer regarding the nature and scope of the breach.

1. Reservation of Rights. VNTANA and its licensors are the sole owners of the Service, including all associated intellectual property rights, and they remain only with VNTANA. Customer may not remove or modify any proprietary marking or restrictive legends in the Service. VNTANA reserves all rights that are not expressly granted in this agreement.
2. Restrictions. Customer may not: (i) sell, resell, rent, or lease the Service or use it in a service-provider capacity; (ii) use the Service to store or transmit unsolicited marketing emails, libelous, or otherwise objectionable, unlawful, or tortious material, or to store or transmit infringing material in violation of third-party rights; (iii) interfere with or disrupt the integrity or performance of the Service; (iv) attempt to gain unauthorized access to the Service or its related systems or networks; (v) reverse engineer the Service except as allowed by applicable law despite this limitation; or (vi) access the Service to build a competitive service or product, or copy any feature, function, or graphic for competitive purposes. VNTANA may suspend Service to Customer if VNTANA believes in good faith that Customer’s use of the Service poses an imminent threat to the security, availability or legality of the Service; in such event, VNTANA will work with Customer to address the issue and restore Service as quickly as possible.
3. Statistical Information. VNTANA may compile statistical information related to the performance of the Service and may make such information publicly available, provided that such information does not identify Customer, Customer Files, and there is no means to re-identify Customer Files. VNTANA retains all intellectual property rights in such information.

1. Term. This agreement continues until the 30th day after all orders have expired, unless earlier terminated as provided below.
2. Term of Orders. The term of each order must be specified in the order.
3. Mutual Termination for Material Breach. If either party is in material breach of this agreement, the other party may terminate this agreement at the end of a written 30-day notice/cure period, if the breach has not been cured.
4. Effect of Termination. If this agreement is terminated for VNTANA’s breach, VNTANA will refund Customer fees prepaid for the remainder of the term of all orders after the termination effective date. Upon termination of this agreement, each party will destroy all of the other party’s property, and upon request confirm that it has complied with such requirement.

1. EXCLUSION OF INDIRECT DAMAGES. TO THE MAXIMUM EXTENT ALLOWED BY LAW, VNTANA IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT (INCLUDING, WITHOUT LIMITATION, COSTS OF DELAY; LOSS OF OR UNAUTHORIZED ACCESS TO DATA OR INFORMATION; AND LOST PROFITS, REVENUE, OR ANTICIPATED COST SAVINGS), EVEN IF IT KNOWS OF THE POSSIBILITY OR FORESEEABILITY OF SUCH DAMAGE OR LOSS.
2. TOTAL LIMIT ON LIABILITY. TO THE MAXIMUM EXTENT ALLOWED BY LAW, VNTANA’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT, TORT, OR OTHERWISE) DOES NOT EXCEED THE AMOUNT PAID BY CUSTOMER WITHIN THE 12-MONTH PERIOD PRIOR TO THE EVENT THAT GAVE RISE TO THE LIABILITY, EXCEPT THAT THE ABOVE LIMITATION DOES NOT APPLY TO CUSTOMER’S PAYMENT OBLIGATIONS FOR THE SERVICE.

1. VNTANA will defend or settle any third-party claim against Customer to the extent that such claim alleges that VNTANA technology used to provide the Service infringes a copyright, patent, trademark, or other intellectual property right, if Customer promptly notifies VNTANA of the claim in writing, cooperates with VNTANA in the defense, and allows VNTANA to solely control the defense or settlement of the claim. Costs. VNTANA will indemnify and hold harmless Customer from any infringement claim defense costs it incurs in defending Customer under this indemnity, VNTANA-negotiated settlement amounts agreed to by VNTANA, and court-awarded damages. Process. If such a claim appears likely, then VNTANA may modify the Service, procure the necessary rights, or replace it with the functional equivalent. If VNTANA determines that none of these are reasonably available, then VNTANA may terminate the Service and refund any prepaid and unused fees. Exclusions. VNTANA has no obligation for any claim arising from: VNTANA’s compliance with Customer’s specifications; a combination of the Service with other technology or aspects where the infringement would not occur but for the combination; Customer Files; or technology or aspects not provided by VNTANA. THIS SECTION CONTAINS CUSTOMER’S EXCLUSIVE REMEDIES AND VNTANA’S SOLE LIABILITY FOR INTELLECTUAL PROPERTY INFRINGEMENT.
2. If a third party claims against VNTANA that any part of the Customer Files infringes or violates that party’s patent, copyright, trade secret or other right, Customer will defend VNTANA against that claim at Customer’s expense and pay all costs, damages, and attorneys’ fees that a court finally awards or that are included in a settlement approved by Customer, provided that VNTANA promptly notifies Customer of the claim in writing, cooperates with Customer in the defense, and allows Customer to solely control the defense or settlement of the claim.

This agreement is governed by the laws of the State of Delaware (without regard to conflicts of law principles) for any dispute between the parties or relating in any way to the subject matter of this agreement. Any suit or legal proceeding must be exclusively brought in the federal or state courts in Delaware, and the parties submit to this personal jurisdiction and venue. Nothing in this agreement prevents either party from seeking injunctive relief in a court of competent jurisdiction. The prevailing party in any litigation is entitled to recover its attorneys’ fees and costs from the other party.

1. Entire Agreement and Changes. This agreement and the order constitute the entire agreement between the parties and supersede any prior or contemporaneous negotiations or agreements, whether oral or written, related to this subject matter. Customer is not relying on any representation concerning this subject matter, oral or written, not included in this agreement. No representation, promise, or inducement not included in this agreement is binding. No modification or waiver of any term of this agreement is effective unless both parties sign it, however this agreement may be modified through an online process provided by VNTANA.
2. No Assignment. Neither party may assign or transfer this agreement to a third party, except that the agreement and all orders may be assigned without the consent of the other party as part of a merger or sale of all or substantially all a party’s businesses, assets, not involving a competitor of the other party, or at any time to an Affiliate.
3. Export Compliance. The Service and Confidential Information may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. Neither party will permit its personnel or representatives to access any Service in a U.S.-embargoed country or in violation of any applicable export law or regulation.
4. Independent Contractors. The parties are independent contractors with respect to each other, and neither party is an agent, employee, or partner of the other party or the other party’s Affiliates.
5. Enforceability and Force Majeure. If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Neither party is liable for its non-performance due to events beyond its reasonable control, including but not limited to natural weather events and disasters, labor disruptions, and disruptions in the supply of utilities.
6. Money Damages Insufficient. Any breach by a party of this agreement or violation of the other party’s intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach of this agreement.
7. No Additional Terms. VNTANA rejects additional or conflicting terms of a Customer’s form-purchasing document.
8. Order of Precedence. If there is an inconsistency between this agreement and an order, the order prevails.
9. Survival of Terms. All provisions of this agreement regarding payment, confidentiality, indemnification, limitations of liability, proprietary rights and such other provisions that by fair implication require performance beyond the term of this agreement must survive expiration or termination of this agreement until fully performed or otherwise are inapplicable. The UN Convention on Contracts for the International Sale of Goods does not apply.
10. Feedback. If Customer provides feedback or suggestions about the Service, then VNTANA (and those it allows to use its technology) may use such information without obligation to Customer.