Updated July 19, 2022
VNTANA will make commercial reasonable efforts to make the Service available for at least 99.5% of each calendar month.
Maintenance Window means the Service unavailability due to maintenance of which VNTANA notifies Customer at least 48 hours in advance via email.
This Service Level Addendum (SLA) is incorporated into and governed by the Subscription Services Agreement or equivalent between the parties. Capitalized terms not defined in this SLA have the meanings given to them in the agreement.