Director, Technical Client Solutions

Full-Time | Remote/Hybrid | Reports to: CEO

VNTANA is looking for a Director of Technical Client Solutions to lead strategic engagements with our enterprise customers and ensure they successfully scale 3D across their organizations. This role sits at the intersection of 3D production, enterprise workflow consulting, customer success, and product strategy.

About the Role

As the Director of Technical Client Solutions, you will work directly with the CEO and serve as a trusted advisor to our largest clients. You’ll help them streamline their 3D workflows, define enterprise data flows, and drive measurable ROI from 3D adoption across design, merchandising, wholesale, and commerce. Your work will directly impact customer expansion, product development, and the overall growth of VNTANA’s platform.

Responsibilities

• Partner with enterprise clients to map, optimize, and scale 3D workflows across teams and systems.
• Guide customers on how to leverage 3D and renders for wholesale, assortment planning, merchandising, sales, and eCommerce.
• Lead Quarterly Business Reviews (QBRs) with strategic accounts to showcase value and identify growth opportunities.
• Outline and document enterprise 3D data pipelines and ensure successful integration with existing tools (DAM, PLM, PIM, commerce platforms, etc.).
• Troubleshoot client issues, respond to support inquiries, and create clear engineering tickets for resolution.
• Surface upsell opportunities to the sales team based on customer needs and usage patterns.
• Communicate feature requests, workflow gaps, and customer feedback to the VP of Product to influence roadmap prioritization.
• Serve as a subject matter expert on 3D pipelines and best practices for scalable 3D adoption.

Requirements

• Minimum 3 years of experience in 3D modeling, 3D production workflows, or technical 3D pipeline management.
• Strong understanding of enterprise workflows involving DAM/PLM/PIM systems, rendering, or real-time 3D.
• Excellent communication skills with the ability to translate complex technical concepts into clear business value.
• Experience working directly with customers in a consultative or solutions-focused role.
• Ability to collaborate cross-functionally with Product, Engineering, Sales, and Customer Success.
• Highly organized, proactive, and comfortable working in a fast-paced startup environment.